Notice to prepaid customers may occur at point of sale, at the time of eligibility, or through a clear and concise statement of the policy on the carrier's website. Carriers reserve the right to charge non-customers/non-former-customers a reasonable fee for unlocking requests. Carriers that lock devices will clearly notify customers that their devices are eligible for unlocking at the time when their devices are eligible for unlocking or automatically unlock devices remotely when devices are eligible for unlocking, without additional fee.

Carriers, upon request, will unlock mobile wireless devices no later than one year after initial activation, consistent with reasonable time, payment, or usage requirements. Carriers, upon request, will unlock mobile wireless devices or provide the necessary information to unlock their devices, for customers and former customers in good standing and individual owners of eligible devices after the fulfillment of the applicable postpaid service contract, device financing plan or payment of an applicable early termination fee.

Each carrier will post on its website its clear, concise, and readily accessible policy on mobile wireless device unlocking. On February 11, 2014, CTIA-The Wireless Association adopted six standards on mobile wireless device unlocking ('the commitment') into the CTIA Consumer Code for Wireless Service: A carrier may automatically unlock a device after certain conditions are met, send instructions to customers on how to unlock a device upon request, or complete the unlocking process in-store. The unlocking process varies by device and by carrier. This software 'locks' the phone to a provider's network. For example, if a consumer purchased a phone from one provider to use on that provider's network, the phone may contain software that prevents it from being operated on another provider's technologically compatible network. Some cell phones may contain software that prevents them from being used on different mobile networks even when those networks are technologically compatible. Unlocking a cell phone allows consumers to move their cell phone from one network to another compatible network.

Verizon prepaid phone unlock code